Owner FAQs

Answers to your frequently asked questions

  • Do you guarantee the residents that you place in my rental home?

    Yes! We provide our owners with the following guarantee:

    Should any tenants that we place into your rental home move out and break their lease (for any reason) during the first 6 months of their lease, we will waive our normal leasing fee and re-rent your home to new tenants FOR FREE! (advertising cost excluded)

    Should any tenants that we place into your rental home move out and break their lease after the first 6 months of their lease, we will reduce and pro-rate our normal leasing fee to you. We also have no minimum monthly management charges.

  • How are security deposits managed?

    After your resident vacates the property, we will provide the resident with the required accounting statement and return their security deposit within the time legally allowed. If the resident has damaged the premises beyond normal wear and tear the cost of repairs will be a charge against the resident’s security deposit.

  • How do you market vacant property?

    Upon receipt of written notice that your resident is vacating, we start the marketing process in accordance with your individualized, pre-defined marketing plan or as dictated by current Covid related conditions. We market vacancies through our websites, other websites & platforms, signage at the property, print ads (if needed) and social media. We also receive rental inquiries from prospects familiar with First Place Management and FPM Properties.

  • How long does it take to rent my property?

    At First Place Management, our average time to lease your home on the rental market varies depending on market conditions; however, in recent years it has averaged less than 69 days! We prepare to market your rental home the moment it becomes rent ready, or as soon as the current residents give us their 60-day notice of their intent to move out. We start the marketing process as dictated by current Covid related conditions.

  • What is your screening process for new applicants?

    A complete detailed written application, identification and proof of income are required from each prospect. We perform the following: check with previous landlords, very income and employment, obtain a credit report from a credit reporting agency, request proof of immigration status, and run criminal check. Applicants must meet all requirements prior to being approved as residents and proceeding to the lease process.

  • What type of properties do you manage?

    We specialize in the management of single-family homes, townhomes, condos and professional office buildings. We manage properties for a variety of owners ranging from absentee clients to active real estate investors.

  • Who is responsible for repairs and damages?

    Prior to a resident vacating the premises we will conduct a move-out inspection with the resident. We will determine who is responsible for the costs of returning the property back to the condition it was in prior to the resident moving in. Claims against the resident’s security deposit will be made for any unpaid rent, required cleaning and damages beyond normal wear and tear and is determined by the property manager.

  • What if I have a guy that can make repairs or complete maintenance items?

    We work with only licensed & insured vendors, for your protection as well as ours. If your resource is licensed and insured they can complete our vetting process and be added to our approved vendor list (which could also afford them more opportunity).

  • How are after hours or middle of the night emergency calls handled?

    One of our team members is always on call 365 days a year 24 hours a day to ensure that any emergencies that occur are addressed as soon as possible and to the best of our ability.

  • What is a “reserve” on my account?

    This is your minimum maintenance reserve that is held on your account: similar to the minimum amount required to keep your banking account open. This allows us to facilitate routine & minor maintenance items, and in turn saves you money by eliminating multiple trip charges.

  • How do you address the issue of pets in my property?

    A large percentage of renters do have pets, and many consider them family. Therefore, our recommendation is to allow pets (breed restrictions apply). We utilize PetScreening to gather information on the pets and screen them with a “FIDO Score.” Tenants with pets are charged pet rent, and/or an additional deposit (with your approval)